1. Effective Interviewing . . . A Manager must know how to effectively conduct a professional interview, analyze the information learned and select the right talent.
2. New Employee Orientation . . . The Manager guides the break-in period of assimilation for a new employee. This managed process begins by pairing each new employee with a “sponsor”.
3. Goal Setting. . . Understanding your company’s mission and key objectives is imperative for your managers to develop “draw-down” goals for their own work teams.
4. Team Building. . . Your managers will learn the four elements required to create a high-functioning work team. The enlightening “DiSC® Assessment” is used to help managers better understand their own communication style, strengths and opportunities for further growth.
5. Coaching . . . Recognizing and motivating good performance is the least taught and most taken-for-granted management process. This class conveys creative techniques that high performers require.
6. Conducting an Appraisal. . . The primary goal is to objectively review performance against pre-determined quality, quantity and time-bound measures. This is also the time to mutually agree upon performance measures for the upcoming evaluation period.
7. Managing Change . . . Six key principles are practiced to assure success in selling change and rewarding achievement.
8. Counseling . . . Over 70% of a supervisor’s time is spent directly interacting with people. Often, the supervisor is an employee’s only respected authority figure. It is important for managers to know how to help employees with work-related issues as well as identify appropriate external resources.
9. Key Laws Affecting Managers . . . An overview of the 12 laws that all managers and supervisors must understand. Presented in “Managerese” rather than “Legalese”, your leaders will understand these concepts thereby protecting your company from employment-based lawsuits.
10. Listening . . . One of the only classes taught in any development course that focuses entirely upon this continual function. The “Inscape Listening® Assessment” is used to help managers identify aids and barriers to the listening process in order to improve the quality of workplace communication.
11. Managing Conflict . . . Diversity of position is healthy for a work team, however, stalemated disagreement can be crippling. Your managers will learn proven techniques for isolating and resolving conflict.
12. Corrective Action . . . Your managers will understand the difference between disciplinary cause and performance issues. A three-step progressive process is practiced for resolving performance failures.
13. Employee Termination . . . This is the management role that is most avoided therefore, least enacted. Legally defensible methods for separating an employee are practiced and mastered.
14. Success On The Job . . . On the job application of learned skills is measured. Course review, roundtable discussion, final exam and presentation of graduation diplomas make this final class memorable.