Core Competencies

1. Effective Interviewing . . . A Manager must know how to effectively conduct a professional interview, analyze the information learned and select the right talent.

2. New Employee Orientation . . . The Manager guides the break-in period of assimilation for a new employee. This managed process begins by pairing each new employee with a “sponsor”.

3. Goal Setting. . . Understanding your company’s mission and key objectives is imperative for your managers to develop “draw-down” goals for their own work teams.

4. Team Building. . . Your managers will learn the four elements required to create a high-functioning work team. The enlightening “DiSC® Assessment” is used to help managers better understand their own communication style, strengths and opportunities for further growth.

5. Coaching . . . Recognizing and motivating good performance is the least taught and most taken-for-granted management process. This class conveys creative techniques that high performers require.

6. Conducting an Appraisal. . . The primary goal is to objectively review performance against pre-determined quality, quantity and time-bound measures. This is also the time to mutually agree upon performance measures for the upcoming evaluation period.

7. Managing Change . . . Six key principles are practiced to assure success in selling change and rewarding achievement.

8. Counseling . . . Over 70% of a supervisor’s time is spent directly interacting with people. Often, the supervisor is an employee’s only respected authority figure. It is important for managers to know how to help employees with work-related issues as well as identify appropriate external resources.

9. Key Laws Affecting Managers . . . An overview of the 12 laws that all managers and supervisors must understand. Presented in “Managerese” rather than “Legalese”, your leaders will understand these concepts thereby protecting your company from employment-based lawsuits.

10. Listening . . . One of the only classes taught in any development course that focuses entirely upon this continual function. The “Inscape Listening® Assessment” is used to help managers identify aids and barriers to the listening process in order to improve the quality of workplace communication.

11. Managing Conflict . . . Diversity of position is healthy for a work team, however, stalemated disagreement can be crippling. Your managers will learn proven techniques for isolating and resolving conflict.

12. Corrective Action . . . Your managers will understand the difference between disciplinary cause and performance issues. A three-step progressive process is practiced for resolving performance failures.

13. Employee Termination . . . This is the management role that is most avoided therefore, least enacted. Legally defensible methods for separating an employee are practiced and mastered.

14. Success On The Job . . . On the job application of learned skills is measured. Course review, roundtable discussion, final exam and presentation of graduation diplomas make this final class memorable.

We link learning to issues at your company creating measurable improvements. Our clients report a >300% ROI for their investment with ProManager.